Privacy Policy
Information Collected
We collect personal information such as your name, email address, and payment information to provide you with our services. We also collect non-personal information such as your IP address and browser type for analytical purposes.
Use of Information
We use the information we collect to process payments, communicate with customers, and improve our services. We may also use this information to send you promotional offers and newsletters, which you may opt-out of at any time.
Sharing of Information
We do not share your personal information with any third parties, except in cases where we are required to do so by law or for the purposes of providing our services, such as with our payment processor PayPal. We may also share non-personal information with our partners and affiliates for analytical purposes.
User Tracking and Analytics
We use user tracking and analytics tools to better understand our customers and improve our services. This information is used to optimize our website, identify customer preferences and trends, and enhance our marketing efforts. We do not share this information with any third parties.
Requesting Deletion of Personal Data
If you wish to request the deletion of your personal data from our records, please send an email to [Your Email Address]. We take data privacy seriously and will make every effort to process your request promptly. Please note that, in accordance with our data management practices and applicable privacy regulations, data deletion requests may take up to 30 days to complete. During this time, we will verify your request and take the necessary steps to securely delete your data from our systems.
Security Measures
We take the security of your information seriously and have implemented measures to protect it. This includes encryption of sensitive information and access controls to prevent unauthorized access to your information.
Privacy Policy Changes
We may update our privacy policy from time to time to reflect changes in our services or legal requirements. We will notify you of any changes via email and provide you with the opportunity to review and update your information.
Requesting Deletion of Personal Data
If you wish to request the deletion of your personal data from our records, you can follow these steps:- Submit a Request: Send an email to hi@traua.com with the subject line "Data Deletion Request" and include the following information in the body of the email:
- Your full name
- The email address associated with your account
- A description of the data you wish to have deleted
- Processing Time: We take data privacy seriously and will acknowledge your request within 5 business days. Data deletion requests may take up to 30 days to complete. During this time, we will verify your identity and the nature of your request.
- Verification: To ensure the security of your data, we may ask you for additional information to verify your identity before proceeding with the deletion.
- Deletion Confirmation: Once your request has been processed, we will notify you via email that your data has been deleted. Please note that certain legal obligations may require us to retain some data even after a deletion request has been fulfilled.
Discounts and Promotions
From time to time, we may offer discounts or promotions to our customers. These discounts and promotions will be communicated via email and social media channels. Terms and conditions will apply for each offer.
Refund Policy
We want our customers to be satisfied with our services. If for any reason you are not satisfied with your travel plan, you may request a refund within 15 days of purchase. Refunds will be issued to the original payment method used and will be processed within 7-10 business days.
Payment Terms
We accept payments via PayPal, which is a secure and reliable payment method. Customers will be paid on a monthly basis, on the first two weeks of each month, if they have reached a threshold of $50 or more. If the threshold has not been reached, the payment will be rolled over to the next month.
